❓FAQ – Denthera
❓ FREQUENTLY ASKED QUESTIONS – Denthera
🔹 How does the Denthera UV sterilizer work?
The device uses UV-C light to eliminate up to 99.9% of bacteria and germs on toothbrushes. Simply insert your toothbrushes, close the lid, and the sterilization cycle begins automatically.
🔹 How long does sterilization last?
Each cycle lasts approximately 5 minutes . The device turns off automatically at the end of the cycle.
🔹 What's the difference between the 2, 4, and 6 models?
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2 Seats : UV sterilization only
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4 Seats : UV Sterilization + Toothpaste Dispenser
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6 Seats : UV sterilization + toothpaste dispenser + integrated storage
🔹 Do you need electricity?
No, it works with a USB-C rechargeable battery (included in the package). One charge lasts up to 2 weeks.
🔹 How do you install it?
Easy to install with the included wall sticker (no drilling required). It can be applied to tiles, glass, plastic, or smooth surfaces.
🔹 Is it compatible with all toothbrushes?
Yes, it is compatible with manual toothbrushes and most electric ones .
🔹 How many people can use it?
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Model for 2 → for 1-2 people
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4-person model → for families of 3-4
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Model 6 → for families of up to 5-6 people
🔹 Is it safe for children?
Yes, the UV light is completely shielded : it will not activate if the lid is open.
🔹 Can I use it for something else?
You can also use it to sterilize electric toothbrush heads, razors, small personal items , etc.
🔹How long will it take to receive my order?
Shipping times vary from 5 to 10 business days depending on your area. You'll receive a tracking code as soon as your order ships.
🔹 Can I return the product?
Yes, you have 14 days to return the product if it's unused and in its original packaging. Contact us at Team.Denthera@gmail.com for assistance.
🔹 Is the product covered by a warranty?
Yes, we offer a 15-day warranty for returns or manufacturing defects.
🔹 How can I contact you?
Email us at Team.Denthera@gmail.com or through the Contact section of the website. We'll respond within 24 hours.